Frequently Asked Questions
Maybe you will find your answer here. If not, feel free to chat with us!
Yes, once the fund round is complete, we transfer the ownership of the property from the seller to the SPV owned by the investors, and the title deed of the property has the SPV registered as the owner.
It is a limited liability company registered at DIFC with one sole purpose of owning a property. It allows easier transfer of property ownership to multiple investors as well as management of the property through built-in voting tool on the platform, thus protecting investors’ interests.
It is a segregated bank account where investors money is kept separately from Maisour operating account. The client money account is subject to two-step reconciliation by Maisour and additionally, to a separate audit by an independent financial auditor. Maisour opens its client money account(s) only with banks licensed by the UAE Central Bank and after completing an internal assessment of the bank’s fitness and propriety to hold client money.
Is the fee Maisour gets for sourcing, administering and exiting the investment. 
Once the required funding amount is raised, cooling off period lapses and transaction is considered as completed, Maisour will charge the investor a one-time 1.5% fee. Maisour will also charge the SPV an annual 0.5% managment fee which will be withheld from the SPV’s received rental income and its reserves (to be created also from the rental income not distributed to the investors in the SPV and retained as a reserve). Maisour will withhold 2.5% of the sale value in the end of the investment period.

 

The property you invested in will be kept rented to maximize ROI, you can definitely see the building and its amenities at your own arrangements but not the property as it will be rented out most of the time.

You do own shares in the SPV that owns the property
No, it is property co-investing model
No, as you own part of it and the sole purpose of your investment is maximizing ROI, hence the property manager will work to ensure its always rented
We are regulated by the Dubai Financial Services Authority (DFSA) and registered at Dubai International Financial Center (DIFC)
Real-estate is considered one of the most stable assets comparing to other asset classes such as crypto currencies, stocks, and commodities.  All properties are registered in
the Dubai Land Department. In addition, we do have a business cessation plan for safe-keeping investors assets.
Note, however, that the value of the property may change over time and can increase as well as decrease. The property may not always be rented although we will put all efforts to maximize return on investment and have it rented out. also, properties are not a liquid type of assets, therefore, the process of selling the property in the end of the investment period may take some time or otherwise result in less attractive sale price
We recommend holding the investment for 5 years to get the maximum capital appreciation, yet you can sell your shares when you want earlier. Note that there is no organized secondary market as this is not allowed by DFSA rules – instead you will need to reach out to Maisour by email and request to assist with the sale of some or all of your investments. Maisour will then check if any of the existing investors on the platform are willing to buy the shares from you. Note that you may also reach out directly to other investors but if you wish to transfer the investment to a person outside the platform, such person will have to firstly be onboarded and registered with Maisour as approved investor, and will also need to have invested in any new property listing prior to purchasing any secondary SPV shares.
We will distribute the dividends on a monthly basis, you can either withdraw your dividends or re-invest them to grow your investment portfolio. Dividends will be paid by the SPV and their source will be the net rental income from the property. In the end of investment, the net sale value of the property will be distributed through the SPV as dividends or as final shareholders distribution following which the SPV will be closed down.
The investment term is 5 years, and investors can vote (initially by sending an email to Maisour and soon to be implemented a voting interface for each purchased property) to sell the property either at the end of the investment term or at any time prior to that.
No, you can invest from anywhere, the registration and the investments process is 100% digital. You can control your investment from your dashboard through our website or mobile app

You can keep track of the performance of your investments through your dashboard from your mobile or laptop

AML is the abbreviation of anti-money laundering. We follow certain processes to ensure compliance with the DFSA AML rules and regulations, thus ensuring that only approved investors can access the platform. This way, the platform will not be used for money laundering or other unlawful activities.

Onboarding is the process of registering a new investor on the platform and consists of three parts: AML, client classification and agreement signing.

AML includes verifying the identity of the investor and obtaining the necessary assurance that only legitimate funds will be used on the platform. We use third party verification technology for swift and seamless onboarding experience.

Client classification process as per the DFSA COB Rulebook Chapter 2 ensures that Retail Clients receive additional protections and risk warnings – by default all clients are classified as Retail Clients.

The final step is reading & digital signing/accepting of the client terms and conditions (client service agreement) and risk disclosure documents.

We enabled different channels for convenient wallet topping-up:

- Traditional bank transfer

- Instant transfer

- Debit card (Subject to payment gateway provider charges)

By clicking withdraw from your dashboard
Registration is completely free! You can add your details and complete the verification process in few minutes
None whatsoever ;-)

Scientists disagreed on this matter for decades

We manage properties through reputable and credible third parties

It is when multiple investors pool-in to buy the property together.

At Maisour, we shortlist properties using a rigorous due diligence process and list them for crowdfunding. You can invest in a fraction of a property. All additional property transfer expenses, such as registration fees, trustee fees, evaluation fees, real estate agent fees will be paid by Maisour in return for the transparent service fees  (see FAQ on our remuneration above). Once the fund raising campaign for a property unit is completed, a cooling off period will apply of at least 48 hours during which you can still change your mind and cancel your investment commitment. After the cooling off period, we shall proceed with completing the transaction, whereas the property will be transferred 100% to a DIFC SPV (special purpose vehicle – a holding company set up exclusively to own this particular property unit), and the shares in the SPV will be transferred to you alongside other investors, in proportion to your investment in the property
In the end of the fund raising campaign, a 48-hour cancellation window (“cooling off period”) will apply. During this time you can withdraw your commitment without any fee or penalty. After the cancellation window is closed, the transaction is processed by Maisour and can no longer be cancelled
No, Maisour strictly follows the DFSA Regulations, and neither Maisour, not its employees or affiliated companies will sell through the platform, invest through the platform, act as real estate agents or be the tenant of a property which is listed or later administered on the platform. Maisour ensures to limit its activities only to managing the platform and administering the properties, in order to limit a potential conflict of interests. All employees of Maisour undertake not to sell, invest or rent properties on the platform, whether directly or through their relatives and friends.

Any individual above 21 years old can complete the onboarding/registration process and then can invest on the Maisour platform.

At onboarding, all investors are classified as Retail Clients and can invest up to USD 50,000 per calendar year on Maisour platform. If you wish to invest more than USD 50,000 in a calendar year on Maisour platform, please send an email to Maisour and we will help you to change your client classification from Retail to Assessed Professional Client. Please note that DFSA requires that an Assessed Professional Client provides proof of net worth of at least USD 1 million and having investment experience.

In the end of the fund raising campaign, a 48-hour cancellation window (“cooling off period”) will apply. During this time you can withdraw your commitment without any fee or penalty. After the cancellation window is closed, the transaction is processed by Maisour and can no longer be cancelled.

If a listing does not raise 100% of funding by end of fund-raising campaign, the listing will be removed, and committed funds will be unfrozen and reflect in your wallet, available again for new commitments.

If a listing reaches 100% funding before end of investment period, any new commitments will go in the waiting list (without getting frozen in respective wallets). In the end of the investment fund raising campaign, a 48-hour cooling off period applies during which some investors may withdraw and cancel their commitments. In this case, after the cooling off period ends, Maisour will reach out to those on the waiting list enabling them to commit. Maisour will provide an additional 48 hours cooling off period to those new investors following which the transaction will close with full funding.

The property is subject to the following expenses:

1) at initial stage:

evaluation company fees

real estate broker fees

DLD 4% transfer tax (will be paid 50% by the SPV and 50% by the seller)

property trustee fees

Maisour fees from the investor 1.5% and from the seller 1%

2) ongoing expenses:

property insurance charges (Maisour will obtain quotations from at least 3 insurance companies of sufficient reputation, financial stability and duly licensed, and will proceed with the best offer)

property service fees

landlord’s level maintenance

Maisour will assess the change and inform the investors.

If the change occurs before the end of the fund raising campaign or during the cooling off period, Maisour will re-assess if the property is still suitable for listing and will either (a) delist the property and unfreeze earlier commited amounts with a relevant notification to investors, or (b) will inform the commited investors on the material change and also highlight the update on the property listing.

If the change occurs after the cooling off period, then Maisour will inform the investors and suggest them to vote if a change of course of action is seen reasonable.

It is generally not expected to have frequent material changes (if at all) as all properties undergo detailed assessment including legal due diligence and independent evaluation.
Maisour appreciates the potentially high IT & cyber security risk as it relies on the online platform to onboard investors, account for each investor’s wallet and commitments, as well as concluded investment transactions and distribution of income proceeds to investors. Maisour applies latest technologies in protecting the personal data of its investors and ensuring the platform is safe from any hackers attacks and viruses.

Maisour has in place a Business Cessation Plan – a detailed step-by-step instruction for all its units and functions in order to govern an orderly closure would this ever be the case. The investors’ interests in any case will be protected, and investors will either transit to another crowdfunding platform or will continue management of their SPVs directly. Note that Maisour also maintains sufficient capital and put together a realistic and detailed financial projections plan to ensure it will remain operational and active for the years to come.

We aim to have all properties rented out maximum of time, and target properties for investment which are already rented out or are in a condition ready to rent out.

 As you know, to all properties some service fee applies, as well as landlord’s maintenance expenses may apply from time to time. To anticipate such expenses, we on the one hand consider service charges and overall unit condition as part of selection and due diligence process; and on the other hand, when receiving the initial rental payments, we will set aside in the SPV’s account or wallet a small reserve fund which can cover such expenses in the future. Therefore, it is quite unlikely that you will ever have to pay any expenses related to the property ownership. 

However, would this ever be the case, e.g. if a newly purchased property was not rented yet and is due for service fees or requires landlord’s level maintenance expenditure, we may have to seek to cover such expenses from your wallet. Note that the amount would never be large (as it will be proportionate to your investment share in the property’s SPV), and overall we aim to never have such situation occur ever

Maisour will engage the following entities during the initial (fund-raising) period:

real estate agent (for purchase) – independent

evaluation company – independent

property trustee – independent

After the transaction is completed, Maisour will engage the following entities:

property management company – may be either independent or related to Maisour

real estate broker (for lease) – independent

tenant – independent

At all times your client money will remain in the client money account opened under Maisour’s name in a bank (depositary taking institution) licensed by the UAE Central Bank and marked as Client Money Account, segregated from Maisour’s own operating funds – of course the bank is also independent from Maisour.